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Contact Center

Help our customers through life's moments and launch an exciting career path at the same time

Join Our Customer Service Team

Whether you’re answering calls from home or on-site with Unum, as a Customer Service Rep

you'll make a difference in the lives of others every day.

Contact Center representative


Customer Service Reps (CSR's) follow a five-step career path with pay increases along the way. After an approximate 12-month commitment to the role, we encourage you to explore additional development and career opportunities in our many different departments. 
We have a fantastic team of Customer Services Reps across the U.S. and beyond. We offer opportunities at our home office locations in Chattanooga, TN, Columbia, SC, and Portland, ME, as well as full-time remote options. 
Employees working
Customer Service Reps receive competitive pay, quarterly bonuses and generous paid time off. And our benefits package begins on day one with no waiting period, including medical, dental, vision, 401(k), tuition reimbursement, student debt relief and more. 
Setting You Up for Success
We offer both on-site and remote training to help ensure our Customer Service Reps feel prepared to serve our customers. 

You'll bring solid computer skills and a knack for customer service to the table; in turn, we'll train you on Unum's products and how to take care of our customers.
Each Customer Service Rep works in a team environment with about 20 coworkers and managers during training, post training and beyond.

Candidate Resources

Want to learn more about the role or are currently in the onboarding process?
Here are some helpful resources. 
Get Ready for Your Behavioral Interview With These Tips
Mock Call Overview
The 411: Unum Contact Center
The 411: Colonial Life Contact Center
Exciting Opportunities in the Contact Center

Learn More About Life at Unum

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Inclusion and Diversity
Our active and vibrant employee resource groups help us steer corporate inclusion and diversity efforts. We host events throughout the year celebrating and promoting the diversity of our workforce. 
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Our Purpose
At Unum, we support people through some of the most difficult times of their lives and our commitment gives millions the peace of mind that comes with protecting themselves and their loved ones.
what we love
Our Locations
Collaboration is key, and our sense of teamwork is not bound by borders. We have offices in the U.S., England, Ireland, Poland and remote teams across the globe.