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Help our customers through life's moments and launch an exciting career path at the same time

Join Our Customer Service Team

Whether you’re answering calls from home or on-site, as a Customer Benefit Advisor, you'll make a difference in the lives of others every day.

Career Growth

The Customer Benefit Advisor role offers a streamlined career path to a management level with pay increases along the way. After a 18-month commitment to the role, we encourage you to explore other career opportunities across our company.

Locations

We offer full-time remote options, as well as opportunities at our home office locations in Chattanooga, Tenn., Columbia, S.C., and Portland, Maine.

Benefits

Customer Benefit Advisors receive a minumum starting salary of $41,600, quarterly bonuses and generous paid time off. Medical, dental, and vision benefits begin on day one with no waiting period. Other benefits, including 401(k), tuition reimbursement, student debt relief, plus many others, are also available!

Setting You Up for Success

We offer both on-site and remote training to help ensure our Customer Benefit Advisors feel prepared to serve our customers.

You'll bring solid computer skills and a knack for customer service to the table; in turn, we'll train you on Unum's products and how to take care of our customers.

Each Customer Benefit Advisor works in a team environment with about 20 coworkers and managers during training, post training and beyond.

Making a Difference

After training, you will be ready to answer customer calls about benefit information and the status of a claim. A dedicated team will continue to support you to ensure you have what you need to succeed.

Candidate Resources

Learn more about the role with these helpful resources.

Get Ready for Your Behavioral Interview With These Tips
Mock Call Overview
The 411: Customer Benefit Advisor Overview (English)
The 411: Customer Benefit Advisor Overview (Spanish)

Life at Unum

Inclusion and Diversity

Our active and vibrant employee resource groups help us steer corporate inclusion and diversity efforts. We host events throughout the year celebrating and promoting the diversity of our workforce.

Our Purpose

At Unum, we support people through some of the most difficult times of their lives and our commitment gives millions the peace of mind that comes with protecting themselves and their loved ones.

Our Locations

Collaboration is key, and our sense of teamwork is not bound by borders. We have offices in the U.S., England, Ireland, Poland and remote teams across the globe.