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Help our customers through life's moments and launch an exciting career path at the same time

Join Our Customer Service Team

Whether you’re answering calls from home or on-site, as a Customer Benefit Advisor, you'll make a difference in the lives of others every day.

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Career Growth
The Customer Benefit Advisor role offers a streamlined career path to a management level with pay increases along the way. After a 18-month commitment to the role, we encourage you to explore other career opportunities across our company.
We offer full-time remote options, as well as opportunities at our home office locations in Chattanooga, Tenn., Columbia, S.C., and Portland, Maine.
Employees working
Customer Benefit Advisors receive a minumum starting salary of $41,600, quarterly bonuses and generous paid time off. Medical, dental, and vision benefits begin on day one with no waiting period. Other benefits, including 401(k), tuition reimbursement, student debt relief, plus many others, are also available! 
Setting You Up for Success
We offer both on-site and remote training to help ensure our Customer Benefit Advisors feel prepared to serve our customers. 

You'll bring solid computer skills and a knack for customer service to the table; in turn, we'll train you on Unum's products and how to take care of our customers.
Each Customer Benefit Advisor works in a team environment with about 20 coworkers and managers during training, post training and beyond.

Employee Spotlight

Making a Difference

After training, you will be ready to answer customer calls about benefit information and the status of a claim. A dedicated team will continue to support you to ensure you have what you need to succeed.

Candidate Resources

Learn more about the role with these helpful resources. 
Get Ready for Your Behavioral Interview With These Tips
The 411: Customer Benefit Advisor Overview (English)

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