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Help our customers through life's moments and launch an exciting career path at the same time
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Join Our Customer Service Team

Whether you’re answering calls from home or on-site, as a Customer Benefit Advisor, you'll make a difference in the lives of others every day.
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Career Growth
The Customer Benefit Advisor role offers a streamlined career path to a management level with pay increases along the way. After a 18-month commitment to the role, we encourage you to explore other career opportunities across our company.
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Locations
We offer full-time remote options, as well as opportunities at our home office locations in Chattanooga, Tenn., Columbia, S.C., and Portland, Maine.
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Benefits
Customer Benefit Advisors receive a minumum starting salary of $41,600, quarterly bonuses and generous paid time off. Medical, dental, and vision benefits begin on day one with no waiting period. Other benefits, including 401(k), tuition reimbursement, student debt relief, plus many others, are also available! 

Life at Unum

Learn more about life at Unum.
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Inclusion and Diversity
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Inclusion and Diversity
Our active and vibrant employee resource groups help us steer corporate inclusion and diversity efforts. We host events throughout the year celebrating and promoting the diversity of our workforce. 
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Award-Winning Workplace
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Award-Winning Workplace 
Every day, we tackle the challenges of changing markets, find new ways to be the best and deliver on our commitments. To showcase our dedication to excellence, our company has received several awards.
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Benefits that Matter
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Benefits that Matter
Learn more about careers at Unum and the benefits that come with them, including time off, flexible work arrangements, mentoring and world-class development to launch your career mobility.
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Setting You Up for Success
We offer both on-site and remote training to help ensure our Customer Benefit Advisors feel prepared to serve our customers. 

You'll bring solid computer skills and a knack for customer service to the table; in turn, we'll train you on Unum's products and how to take care of our customers.
  
Each Customer Benefit Advisor works in a team environment with about 20 coworkers and managers during training, post training and beyond.

Making a Difference

After training, you will be ready to answer customer calls about benefit information and the status of a claim. A dedicated team will continue to support you to ensure you have what you need to succeed.
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Candidate Resources

Learn more about the role with these helpful resources. 
    
Get Ready for Your Behavioral Interview With These Tips
Mock Call Overview
The 411: Customer Benefit Advisor Overview (English)